Counter Sales Job Description Template
Our company is looking for a Counter Sales to join our team.
Responsibilities:
- Greet guests and make them feel at home;
- Answer any questions guests may have, including going over the menu with them;
- Respond to all complaints in a friendly and professional manner, making sure to do whatever possible to ensure the guest leaves happy;
- Check stock, enter orders, and process returns and transfers;
- Respond to customers inquiries and provide information about AC Pro products and services;
- Be available to assist in other areas as needed;
- Microsoft Word and Excel;
- Answer customer questions;
- Researching parts and accessories online;
- Follow daily checklists to maintain a clean, safe, and accurate work environment;
- Clean Front of House area, following daily shift checklists, to maintain a tidy and sanitary work environment;
- Answer any questions the customers may have about the menu and Slapfish;
- Assist Customers in preparing their orders;
- Respond to all complaints in a friendly and professional manner;
- Check on guests throughout their dining experience to ensure satisfaction.
Requirements:
- Weekend availability required (ABSOLUTE MUST);
- Friendly attitude even when dealing with disgruntled employees/guests;
- Possess strong customer service skills;
- Experience in the HVAC industry is a plus;
- Prior experience or knowledge of SAGE is a plus;
- Able to work overtime and Saturday mornings;
- Must be able to spell, read, write, speak fluent English;
- Call center or rental counter experience preferred;
- Friendly attitude even when dealing with disgruntled employees/patrons;
- Must have Troubleshooting and problem solving skills;
- Good communication skills with customers;
- Prior customer service experience necessary;
- Must be self-motivated with high standards and without the need for constant supervision;
- Must accept constructive criticism;
- Patient attitude even when dealing with disgruntled employees/guests.