Hosts and hostesses greet customers and manage reservations and waiting lists. They may direct customers to coatrooms, restrooms, or a waiting area until their table is ready. Hosts and hostesses provide menus after seating guests.
Host/Hostess Job Description Template
Our company is looking for a Host/Hostess to join our team.
Responsibilities:
- Greeting customers and making them feel welcome;
- Remains visible in the FOH and forward facing the main;
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers;
- a desire to help out where needed and work as part of a team;
- Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc;
- Move and arrange tables, chairs, and settings and organize seating for groups with special needs;
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures;
- Count the cash register and tip people out;
- Answering the phones, taking to-go orders and book reservations;
- Controlling the dining room by assisting staff;
- Help bus & re-set tables when needed;
- Maintain the waiting lists;
- Welcome guests and ascertain their dining needs;
- Answering phones and booking reservations via the Yelp Reservations system (iPad);
- Walking guests to their table with menus, silverware, and side plates.
Requirements:
- Strong organizational and motivational skills;
- Must be at least 16 years of age or must be 18 years of age or older if serving alcohol;
- Strong organizational skills;
- Routine standing for duration of shift;
- Must be able to pass all required tests and training requirements for the position;
- Able to handle money accurately and operate a point-of-sale system;
- Fluent in English, responsible, polite;
- Communication;
- Must be a team player;
- Must maintain excellent attendance;
- Responsible;
- Must be impeccably groomed, maintain good hygiene, good posture and have required uniform or dress code;
- Ability to work in stressful situations;
- Customer service experience;
- Ability to maintain professional attire and demeanor at all times.