Host/Hostess Job Description

Hosts and hostesses greet customers and manage reservations and waiting lists. They may direct customers to coatrooms, restrooms, or a waiting area until their table is ready. Hosts and hostesses provide menus after seating guests.

Host/Hostess Job Description Template

Our company is looking for a Host/Hostess to join our team.

Responsibilities:

  • Greeting customers and making them feel welcome;
  • Remains visible in the FOH and forward facing the main;
  • Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers;
  • a desire to help out where needed and work as part of a team;
  • Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc;
  • Move and arrange tables, chairs, and settings and organize seating for groups with special needs;
  • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures;
  • Count the cash register and tip people out;
  • Answering the phones, taking to-go orders and book reservations;
  • Controlling the dining room by assisting staff;
  • Help bus & re-set tables when needed;
  • Maintain the waiting lists;
  • Welcome guests and ascertain their dining needs;
  • Answering phones and booking reservations via the Yelp Reservations system (iPad);
  • Walking guests to their table with menus, silverware, and side plates.

Requirements:

  • Strong organizational and motivational skills;
  • Must be at least 16 years of age or must be 18 years of age or older if serving alcohol;
  • Strong organizational skills;
  • Routine standing for duration of shift;
  • Must be able to pass all required tests and training requirements for the position;
  • Able to handle money accurately and operate a point-of-sale system;
  • Fluent in English, responsible, polite;
  • Communication;
  • Must be a team player;
  • Must maintain excellent attendance;
  • Responsible;
  • Must be impeccably groomed, maintain good hygiene, good posture and have required uniform or dress code;
  • Ability to work in stressful situations;
  • Customer service experience;
  • Ability to maintain professional attire and demeanor at all times.