Waiter/Waitress Job Description

Waiter/Waitress Job Description Template

Our company is looking for a Waiter/Waitress to join our team.

Responsibilities:

• Promotes a clean, safe and neat environment for guests;
• Collects tickets and follow proper cash-handling procedures;
• Convey menu information over the phone to Guests and give accurate estimate of delivery time;
• Serve orders by picking up and delivering patrons’ choices from bar and kitchen; deliver accompaniments and condiments from service stations;
• Prepare dining room by keep tables clean and orderly;
• Respond to additional patron requirements by inquiring of needs; observing dining process;
• Stay updated on current menu choices, specials and menu deviations, knowing if the kitchen staff is running out of any items, etc;
• Perform basic cleaning tasks as needed or directed by supervisor;
• Promptly address customer service issues and refer customers to management when necessary;
• Keep kitchen staff informed by noting timing of meal progression and courses;
• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies;
• Adhere to grooming and appearance standards consistently;
• Contributes to team effort by accomplishing related results as needed;
• Help patrons select food and beverages by presenting menu; offering cocktails; suggesting options; answering food preparation questions;
• Transmit orders to bar and kitchen by recording patrons’ choices; identifying patrons’ special dietary needs and special requests.

Requirements:

• Operates a variety of equipment, including fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines;
• Solid Black slacks;
• Solid black long sleeve button down shirt;
• Promotes a clean, safe and neat environment for guests;
• Works with staff of other departments to perform job duties during special events and functions;
• Communicates directly with back-of-the-house staff to ensure that orders are delivered correctly and special requests are accommodated;
• Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared;
• Solid black socks/shoes;
• Performs other duties as assigned;
• Collects tickets and follow proper cash-handling procedures;
• Organized;
• Patient;
• Teamwork;
• Professionalism;
• Communication Skills.