Patient Services Associate Job Description Template
Our company is looking for a Patient Services Associate to join our team.
Responsibilities:
- Responsible for maintaining a clean, organized and welcoming waiting room during business hours;
- Collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment;
- Ensure that accurate billing information is obtained and required referrals/authorizations are met;
- Maintain and tabulate clinic data as needed;
- Must be able to problem solve independently and as part of the team;
- Assist in training new employees;
- Answer call center phones on a rotating basis;
- Schedule sleep studies determining appropriate location and resources based on specified standards;
- Determine the existence of previous UMHS registration;
- Schedule clinic visits and sleep studies for patients;
- Obtain and update insurance, financial, and demographic information with the patient;
- Must demonstrate excellent communication as well as customer service skills;
- Adhere to established telephone management principles;
- Confirm patient’s appointments;
- Schedule new and return patient visits determining appropriate clinic provider based on specified standards.
Requirements:
- Assists in training new employees;
- Schedule sleep studies determining appropriate location and resources based on specified standards;
- Computer knowledge;
- Ensure that accurate billing information is obtained and required referrals/authorizations are met;
- Maintain and tabulate clinic data as needed;
- Must be able to problem solve independently and as part of the team;
- Ability to work effectively with a multidisciplinary team, proficient computer and keyboarding skills;
- Exceptional interpersonal skills;
- Schedule new and return patient visits determining appropriate clinic provider based on specified standards;
- Excellent customer service skills;
- Individual must exhibit a professional and positive image when interacting with patients, faculty and staff;
- Bilingual preferred;
- Schedule clinic visits and sleep studies for patients;
- Obtain and update insurance, financial, and demographic information with the patient;
- Must demonstrate excellent communication as well as customer service skills.