Pharmacy Customer Service Representative Job Description Template
Our company is looking for a Pharmacy Customer Service Representative to join our team.
Responsibilities:
- Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries;
- Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries;
- Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders;
- Ask appropriate questions and listen actively while documenting required information in computer systems;
- Make outbound calls to customers on prescription orders and payment issues.
Requirements:
- High school diploma or GED OR equivalent work experience;
- Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner;
- Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.