Surgical Coordinator Job Description Template
Our company is looking for a Surgical Coordinator to join our team.
Responsibilities:
- Develops a bond with patients ensuring they feel welcomed, understood and appreciated not only during consultation but day of surgery as well;
- Provides a great patient experience while achieving company set conversion metrics;
- Delivers high customer satisfaction (always friendly and helpful);
- Educates and assists patients in selecting services;
- Creates, reviews, and completes surgical chart;
- Arranges for pre-op testing;
- Send surgery request with CPT codes to insurance company, as well as, call to confirm patient’s benefits and eligibility;
- Puts together pre-op paper work with instructions and explains instructions to patient;
- Tending constantly to the phone and resolving patient requests or issues;
- Schedules patients for surgery in person or over the phone;
- Calls for required prior authorizations;
- Communicates constantly with assigned surgeon and facility personnel for scheduling purposes;
- Authorize cases with insurance;
- Coordinating pre-op and post-op appointments;
- Communicating with hospitals to perform all necessary pre-operative requirements.
Requirements:
- Ability to work in a fast-paced environment;
- Attention to detail;
- Well organized;
- Outstanding patient service skills;
- Ownership of work;
- Experience with NextGen;
- Ability to handle multiple tasks simultaneously;
- Computer literate;
- Bilingual in English and Spanish;
- Strong work ethic;
- Flexible Schedule;
- Excellent communication skills with patients over the phone and in person;
- Enthusiastic team player;
- Must be extremely organized;
- Experience in the medical field is a strongly preferred.