IT Field Service Technician Job Description

IT Field Service Technician Job Description Template

Our company is looking for a IT Field Service Technician to join our team.

Responsibilities:

  • Provide technical assistance with computer hardware and software;
  • Recommend hardware and software improvements;
  • Resolve issues for clients via phone, in person, or electronically;
  • Track customer issues and resolutions;
  • Network Switch – Network Hand & Eyes Desktop skilled technician.

Requirements:

  • Positive and professional demeanor;
  • Ability to build rapport with clients;
  • Ability to maintain and complete accurate record keeping and processing of paperwork;
  • Must work well independently, as well as follow directions;
  • Previous experience in IT, customer service, or other related fields;
  • Printer/copier and laptop/desktop experience, technical training, or equivalent combination of education and technical experience;
  • Able to handle more than one responsibility at a time;
  • Able to work under deadline pressures;
  • Strong communication skills, organizational skills, and time Management;
  • Computer skills including Microsoft Office Products, networking, and internet browsers;
  • Strong critical-thinking and troubleshooting skills;
  • Knowledge of using diagnostic tools, service aids, and product schematics, to assess and resolve equipment and system failures.