IT Field Service Technician Job Description Template
Our company is looking for a IT Field Service Technician to join our team.
Responsibilities:
- Provide technical assistance with computer hardware and software;
- Recommend hardware and software improvements;
- Resolve issues for clients via phone, in person, or electronically;
- Track customer issues and resolutions;
- Network Switch – Network Hand & Eyes Desktop skilled technician.
Requirements:
- Positive and professional demeanor;
- Ability to build rapport with clients;
- Ability to maintain and complete accurate record keeping and processing of paperwork;
- Must work well independently, as well as follow directions;
- Previous experience in IT, customer service, or other related fields;
- Printer/copier and laptop/desktop experience, technical training, or equivalent combination of education and technical experience;
- Able to handle more than one responsibility at a time;
- Able to work under deadline pressures;
- Strong communication skills, organizational skills, and time Management;
- Computer skills including Microsoft Office Products, networking, and internet browsers;
- Strong critical-thinking and troubleshooting skills;
- Knowledge of using diagnostic tools, service aids, and product schematics, to assess and resolve equipment and system failures.