Security systems technician

Security systems technician Job Description Template

Our company is looking for a Security systems technician to join our team.

Responsibilities:

  • Provide technical assistance with security systems, including cameras;
  • Resolve issues for clients via phone, in person, or electronically;
  • Track customer issues and resolutions;
  • Recommend hardware and software improvements.

Requirements:

  • Knowledge of using diagnostic tools, service aids, and product schematics, to assess and resolve equipment and system failures;
  • Security system experience, technical training, or equivalent combination of education and experience;
  • Strong communication skills, organizational skills, and time Management;
  • Strong critical-thinking and troubleshooting skills;
  • Ability to work under deadline pressures;
  • Must work well independently, as well as follow directions;
  • Previous experience in Bosch security systems, as well as other security systems, customer service, or other related fields;
  • Skills including: installing, configuring, troubleshooting, and replacing parts as need;
  • Ability to maintain and complete accurate record keeping and processing of paperwork;
  • Ability to build rapport with clients;
  • Positive and professional demeanor;
  • Ability to handle more than one responsibility at a time.