Systems Technician

Systems Technician Job Description Template

Our company is looking for a Systems Technician to join our team.

Responsibilities:

  • Participate in on-call rotation;
  • Assist in training activities;
  • Assure system security by following company procedures;
  • Identify and report all incidents of non compliance (FCC, NESC, OSHA and WOW standards);
  • Perform emergency fiber restoration;
  • Splice and activate fiber optic cables, nodes, transmitters and receivers;
  • Trouble-shoot and repair problems in HFC networks;
  • Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards);
  • Complete all tasks to WOW! quality standards;
  • Maintain excellent attendance;
  • Provide superior customer service;
  • Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance;
  • Maintain professional appearance and behavior at all times;
  • Other duties as assigned, which may include cross functional assignments;
  • Performing preventative and demand maintenance on the headend, fiber, trunk, and feeder,

Requirements:

  • Able to operate office equipment, fax, copier, etc;
  • Able to prioritize and organize assignments and responsibilities;
  • Able to accurately measure distances using tapes and other measuring devices;
  • Able to present technical information to a non-technical audience;
  • Able to work independently;
  • Able to accurately maintain records, logs, reports, work orders, etc;
  • Able to handle escalations and time-critical issues;
  • Able to work flexible hours as required including evenings, weekends and on-call shifts;
  • Able to read street maps and system design prints;
  • Able to handle customer concerns and time-critical issues;
  • Must have a valid driver’s license and a good driving record.