Claims Administrator

Insurance claims handlers help people who are making claims on their insurance policies.

Claims Administrator Job Description Template

Our company is looking for a Claims Administrator to join our team.


  • 70% of time during the week will be dedicated to answering phone calls from claimants and providing correct and concise guidance;
  • Recognize and report discrepancies to Supervisors and Management;
  • Perform analytical review of documentation received;
  • Data entry in company database;
  • Review and verify data entered in system;
  • Following detailed written instructions to make independent decisions on next steps;
  • Monitor claim status and generate reports through database ;
  • Verify and update information needed on claims;
  • Assist in customer claim submissions to ensure completeness and accuracy;
  • Conduct weekly calls with customers to update and/or answer any questions they may have ;
  • Communicate with customers via phone and email to help gather missing details and support documentation.


  • Analytical, problem solving and organizational abilities;
  • Positive verbal and written communication skills;
  • High school diploma or equivalent.