Assistant Front Desk Manager Job Description Template
Our company is looking for a Assistant Front Desk Manager to join our team.
Responsibilities:
- Treat members, guests, and fellow associates with genuine respect and care;
- Must be able to talk to strangers and make them feel at ease;
- Find the perfect balance between formality and friendliness;
- Able to answer multiple phone lines;
- Do you have a proven track record of multi-tasking effectively and efficiently;
- Present a visibly happy, outgoing attitude;
- Are you intimately familiar, and skilled with Word, Excel, Power Point, Publisher;
- Greet every member and cheerfully bid farewell to every member;
- Utilize impeccable telephone manners at all times;
- Improve the day of EVERY member (child or adult) who enters our building with no exceptions;
- Be able to do at least three things at once, with no sign of stress or strain;
- Must be able to book, utilize our scheduling software system to the highest level;
- Willing to cover shifts when necessary outside of a normal 45 hour work week;
- Constantly seek what more could be done to improve our member’s day.
Requirements:
- High School Diploma or GED;
- Exceptional interpersonal skills, working with team members and clients;
- Highly computer literate, with highly developed skills with Word, Excel, Publisher and Power Point;
- Always self-motivated and require little direct supervision;
- Proven record of judgment, exemplary customer service and communication;
- Possess excellent conflict resolution skills and be able to diplomatically manage confrontation;
- Willing to cover shifts outside of your regular hours;
- Aggressively friendly and will you instigate conversation with people you have not met before;
- Able to multi-task efficiently and effectively while giving proper service;
- Always, without exception punctual and dependable;
- Skilled with multi-line phone systems.