Assistant Front Office Manager Job Description

Assistant Front Office Manager Job Description Template

Our company is looking for a Assistant Front Office Manager to join our team.

Responsibilities:

  • Complete credit check daily;
  • Assist in guest check-in and check-out as needed;
  • Assist in the training of all Front Office Associates;
  • Prepare group information sheets;
  • Assure knowledge and training of Marketing Programs of company and hotel;
  • Recruit, interview and train team members;
  • Handle all guest complaints and issues win a timely manner. Communicate any relevant information to the team via the MOD report as needed;
  • Complete check-out with balance report;
  • Run and complete daily reports, analyze data and make decisions based on data;
  • Adhere to all systems and controls of the Front Office;
  • Complete rate discrepancy report and make needed changes;
  • Ensure registration cards are completed;
  • Block/assign applicable arrivals for the following day; i.e. V.I.P.’s, ESP’s, Special Requests, etc;
  • Communicate effectively with all department managers and staff to ensure that guest needs are met;
  • Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.

Requirements:

  • Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates;
  • Appropriate professional appearance and demeanor;
  • Track record of delivering exceptional guest or client experience.