Assistant Front Office Manager Job Description Template
Our company is looking for a Assistant Front Office Manager to join our team.
Responsibilities:
- Complete credit check daily;
- Assist in guest check-in and check-out as needed;
- Assist in the training of all Front Office Associates;
- Prepare group information sheets;
- Assure knowledge and training of Marketing Programs of company and hotel;
- Recruit, interview and train team members;
- Handle all guest complaints and issues win a timely manner. Communicate any relevant information to the team via the MOD report as needed;
- Complete check-out with balance report;
- Run and complete daily reports, analyze data and make decisions based on data;
- Adhere to all systems and controls of the Front Office;
- Complete rate discrepancy report and make needed changes;
- Ensure registration cards are completed;
- Block/assign applicable arrivals for the following day; i.e. V.I.P.’s, ESP’s, Special Requests, etc;
- Communicate effectively with all department managers and staff to ensure that guest needs are met;
- Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Requirements:
- Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates;
- Appropriate professional appearance and demeanor;
- Track record of delivering exceptional guest or client experience.