Hotel Manager Assistant is responsible for supporting the Hotel Manager with daily hotel operations and services. Responsible for ensuring guest satisfaction, responds to complaints, and ensures hotel profitability. Being a Hotel Manager Assistant tends to all facets of hotel operations in the absence of the Hotel Manager. May require a bachelor’s degree. Additionally, Hotel Manager Assistant typically reports to head of a unit/department. The Hotel Manager Assistant contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Hotel Manager Assistant typically requires 4 to 7 years of related experience.
Assistant Hotel Manager Job Description Template
Our company is looking for a Assistant Hotel Manager to join our team.
Responsibilities:
- Assists ship officers in achieving weekly sales goals;
- Prepares for turnaround day process;
- Monitors shipboard business transactions, accounting, timecards, and home office reporting;
- Assists with room inspections;
- Holds officers and crew accountable to American Cruise Lines’ standards;
- Responds quickly to guest requests and ensures follow through of service delivery;
- Tracks all hotel maintenance items and ensures completion;
- Visible and available to all guests and crew;
- Assists with breakfast, lunch, and dinner services, cocktail hour, and onboard events;
- Maintains impeccable cleanliness in passenger areas and ensures all housekeeping standards are followed;
- Assists Dining Room Manager during all meal services;
- Anticipates the needs of guests and crew;
- Ensures Housekeeping Manager is keeping all staterooms and public spaces clean;
- Completes daily ship inspection/walk through with Mate to generate daily work list and follows up to ensure tasks are completed;
- Displays leadership and maintains professional presence.
Requirements:
- Bachelor’s degree in Hospitality Management or Hotel & Restaurant Management;
- Business degree may be considered with management and hospitality experience;
- Minimum 3 years management experience at a full-service hotel, resort, or cruise ship;
- US Coast Guard regulated pre-employment drug test;
- Strong organizational skills and excellent verbal and written communication skills (English);
- Proficient in Microsoft Office;
- Military experience may be considered with management and hospitality experience;
- Available to travel and work a flexible schedule including long days for extended periods of time.