Assistant Service Advisor Job Description Template
Our company is looking for a Assistant Service Advisor to join our team.
Responsibilities:
- Assist in generating reports;
- Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations;
- Attends all staff meetings, trainings, and educational classes as required;
- Ensures that required documentation is complete and is in compliance with regulations and standards;
- Be a liaison between guests and the service department;
- Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems;
- Respond to internet leads promptly;
- Performs other duties as assigned;
- Learns from mentors, supervisors, and all other team members to refine/grow skills;
- Complies with and enforces all safety policies and procedures;
- Do follow up as directed with guests for CSI;
- Be able to make service appointments utilizing the computer appointment system.
Requirements:
- Post-secondary automotive training or equivalent work experience;
- Unrestricted driver’s license and clean driving record;
- Valid driver’s license;
- High school diploma or GED preferred;
- Neat, clean, and professional appearance;
- Able to drive both automatic and standard-transmission vehicles;
- Positive and hardworking personality;
- One year of dealer-level or large facility experience preferred;
- Excellent interpersonal skills to interact professionally with customers, vendors, and staff;
- Pleasant/friendly demeanor and an outgoing personality;
- Strong computer skills;
- Excellent teammate with collaborative attitude and eagerness to improve;
- Prompt and courteous demeanor;
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress;
- Automotive mechanical/electrical knowledge helpful.