Assistant Service Manager Job Description Template
Our company is looking for a Assistant Service Manager to join our team.
Responsibilities:
- Other duties as assigned;
- Key holder and responsible for basic and detailed opening and closing responsibilities;
- Work with the management team to react to customer service issues, customer complaints, and/or business opportunities;
- Maintain an organized and neat shop;
- Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment;
- Oversee repair order processes, and production of Service Advisors to maintain proper function of the service department;
- Maintain ability to handle job stress and effective interaction with others in the workplace;
- Maintain current product knowledge and train supporting staff on proper usage;
- Oversee adjustments on warranties for new and used vehicles;
- Increase customer satisfaction by building customer relations;
- Ensure customers receive prompt, courteous, and effective service;
- Interview and make new hires;
- Prepare a complete and accurate estimate of cost for labor and parts;
- Coordinate with Certified Technicians to address service concerns;
- Effectively document service concerns.
Requirements:
- Comfortable utilizing up-sell techniques;
- One year of experience in automotive service environment;
- Strong verbal communication skills;
- Valid driver’s license;
- Strong cash handling skills, including the use of POS systems;
- Ability to exercise judgement and to work independently;
- One year of automotive service sales experience preferred;
- Maintain valid driver’s license and MVR within company policy requirements;
- Management skills;
- Negotiation- bringing employees or customers together to reconcile differences;
- Above average customer service and communication skills;
- Proficient with typing ability, standard Microsoft Office Programs and basic computer skills;
- Ability to communicate professionally and effectively in person, via the phone and via email with customers;
- Good oral communication skills;
- Technical automotive knowledge.