Business Office Manager

Business Office Manager is responsible for the direction and coordination of several business office operations. May require an associate’s degree in a related area with at least 7 years of experience in the field. Being a Business Office Manager relies on experience and judgment to plan and accomplish goals. Typically reports to a senior manager.

Business Office Manager Job Description Template

Our company is looking for a Business Office Manager to join our team.


  • Coordinates, facilitates and participates in periodic meetings and training workshops as assigned;
  • Performs and oversees the completion of all business office related tasks;
  • Define and provide the necessary support and leadership to achieve departmental goals and objectives;
  • Monitors and reports on key metrics such as cash collections, days, outstanding, unbilled, denials, etc., in conjunction with the Controller and CFO;
  • Ensure that Medicaid applications are completed by coordinating with Admissions Department and family;
  • Collecting time worked information, and the processing of payroll;
  • Complete Medicaid Pending Report;
  • Maintain financial files on all residents;
  • Assists independent auditors with interim and year-end audits;
  • Assists in the general orientation of new employees including the initiation of personnel and health records;
  • Make weekly collection calls to families for private pay, resident liabilities and any other outstanding accounts;
  • Update Corporate Office on all Medicaid changes including admissions, discharges, payer changes, and income changes;
  • Establishes and implements a system for the collection of delinquent accounts;
  • Maintains documentation for resident files and oversight of resident financial files. Education/Experience;
  • Enter and Balance Daily Census in PointClickCare.


  • Proficiencies in math and language usage are preferred;
  • Ability to understand and follow oral and written directions;
  • High school diploma is required; advance courses in office management are desirable;
  • Typing skills of 40 wpm or more. Computer literacy;
  • Familiarity with the operation of various office machines;
  • Meet all criteria as required by state and local licensing agencies;
  • Negative criminal record/background statement;
  • Proficient in typing, 10-key and data entry, word processing, Excel, and other Highgate-specific software;
  • Health screening and fingerprinting (California only); Fingerprint card (AZ only);
  • Mature and friendly personality;
  • Two years experience as full charge bookkeeper;
  • Collecting time worked information, and the processing of payroll;
  • Ability to complete training/certifications within prescribed time frames by Executive Director;
  • 21+ years of age;
  • Excellent interpersonal and customer service skills.