Business Operations Supervisor Job Description Template
Our company is looking for a Business Operations Supervisor to join our team.
Responsibilities:
- Communication & Building Trust: Build relationships with your team, site leadership, & business partners;
- Direct site operational personnel;
- Talent Acquisition & Development: Attract, hire, and develop the best business operations talent;
- Driving Results & Innovation: Recommend and implement positive change;
- Foster collaboration among key roles at the site and in the spirit of One Wyndham establishing a working relationship with Resort Operations;
- Develop and maintain change control processes to ensure decisions and changes are approved and communicated according to a consistent plan;
- Assist in management and administration of technologies and tools utilized within the department;
- Manage and lead a team which may include one or more Business Operations Specialists, Coordinators and/or Project Managers;
- Analyze service desk case history and report on trends, patterns, and opportunities for automation or process enhancements;
- Support project managers in analyzing and documenting changes to scope, schedule, costs, known risks, decision logs, and other project documentation;
- Serve as a main point of contact for service desk processes, escalations, staffing, training & reporting;
- Ensure SLA and customer satisfaction standards are met and provide follow-up in cases where deviations occur;
- Grow, coach and build a team, including hiring, performance management, ongoing training, and professional development;
- Regularly assess adherence to documented roadmaps and work plans, escalating deviations to leadership;
- Reduce project overlap and support senior management initiatives by maintaining a centralized project register and backlog.
Requirements:
- Strong organizational and presentation skills required;
- Full availability, day, nights, weekends and holidays;
- Strong verbal and written communication skills required;
- Bachelor’s degree preferred and minimum of 1 year management experience (company experience can be considered in lieu of management experience);
- Wyndham Destinations Business Operations, Contracts or Tour Reception experience required;
- 1 year management experience preferred (company experience can be considered in lieu of management experience);
- Ability to maintain online resources for internal and external media channels;
- Positive attitude;
- Ability to engage with and establish trust and rapport with all levels of customers and employees;
- Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity;
- Strong communication skills;
- Strong customer service skills;
- Performs all job responsibilities in alignment with the core values, mission and purpose of the organization;
- Ability to interact with internal and external shareholders;
- Strong data entry skills and attention to detail.