Clinical Operations Lead

Clinical Operations Lead Job Description Template

Our company is looking for a Clinical Operations Lead to join our team.

Responsibilities:

  • Oversee and manage our provider operations, including our team of employed peer facilitators as well as contracted clinicians;
  • Support development of a certification for Tempest’s training program and peer coaches;
  • Run weekly provider rounds to triage cases and help team development;
  • Partner with the Instructional Design team to create and deliver training programs to Tempest’s student-facing team;
  • Support team logistics, including scheduling, measurement, and performance improvement initiatives;
  • Facilitate and iterate on peer team support programs and workshops; help support self-care initiatives;
  • Work with the student-facing team to manage the competencies-based growth pathway;
  • Help design, test, and develop an external curriculum for those interested in becoming Tempest-affiliated providers;
  • Measure team success through ongoing data collection and analysis;
  • Manage our hiring pipeline and process for providers; onboard and train new employees;
  • Inform and support escalation policies around participant safety.

Requirements:

  • You’re committed to delivering better service for people dealing with substance abuse;
  • Excellent analytical and communication skills; facility with business tools (powerpoint, excel, google docs);
  • Experience working in a people management function in a healthcare organization (e.g., payor, provider);
  • Prior experience working with a distributed/remote team;
  • You are comfortable in a fast-paced, early stage company work environment;
  • Comfort with ambiguity and the need to pilot/experiment;
  • You have an ability to empathize with diverse groups and make the best out of any situation;
  • You are a team player, with consistent follow-through and openness to feedback;
  • You are comfortable with uncertainty and have the ability to be flexible within a young and growing company.