Commercial Account Manager Job Description Template
Our company is looking for a Commercial Account Manager to join our team.
Responsibilities:
- Assist in the collection of accounts receivable for accounts that require a weekly change and/or are delinquent according to company credit terms;
- Maintain knowledge of the company’s selling system principles. Ensure all paperwork is accurate and complete;
- Develop new ideas that will help improve company image, sales and operations;
- Additional duties as assigned;
- Keep informed of product line, competition and industry trends that may impact client business activities;
- Resolve client issues in a timely and thorough manner; escalates issues to manager as appropriate;
- Forecast sales activity and revenue achievement while creating satisfied customers;
- Effectively qualify leads and identify prospect needs, engaging technical resources as required;
- Conduct high-level conversations with C-Level and VP -Level Executives to address business needs;
- Create client demos/ presentations, quotes/ proposals, and Quarterly Business Reviews (QBRs);
- Building and maintaining strong client relationships through timely communication via phone, letter, email and in person;
- Delivering exceptional client service resulting in high level of retention;
- Managing accounts, identify opportunities to cross-sell and offer new coverage;
- Collecting premiums on outstanding accounts receivables;
- Mentor peers and support the professional growth of the team.
Requirements:
- Associate’s degree required in business administration, management, marketing or similar;
- Comfortable utilizing up-sell techniques;
- Ability to exercise judgement and to work independently;
- Extensive product knowledge or the ability to obtain product knowledge;
- Strong sales experience;
- Strong verbal communication skills;
- Demonstrated excellence in presentations skill with ability to build relevant, strategic messaging;
- A proven track record of closed sales, client satisfaction, & team work;
- Meet daily, weekly and/or monthly sales quotas established by the management team;
- Must have valid driver’s license for the applicable state;
- At least 2 years of sales experience in or related field required;
- Track and report daily/weekly activities;
- Bilingual (English/Spanish) preferred;
- Build new business relationships through cold calling, networking and referrals;
- Must be able to work with and understand financial information and data, and basic arithmetic.