Customer Care Manager

The Customer Care Manager establish efficient and balanced work flows that maximize efficiency and produce high levels of service quality and customer satisfaction. Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Being a Customer Care Manager make recommendations for changes to products or services based on customer feedback and requests. Monitor and measure service metrics and utilize to develop standards, improvements, or changes to process. In addition, Customer Care Manager typically requires a bachelor’s degree in business, marketing or its equivalent. Typically reports to a senior manager. The Customer Care Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Customer Care Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.

Customer Care Manager Job Description Template

Our company is looking for a Customer Care Manager to join our team.

Responsibilities:

  • Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations;
  • Be a Coach – Coach Care Associates to deliver the highest level of service possible in every circumstance.

Requirements:

  • Ethical and professional conduct.