Customer Success Operations Analyst Job Description Template
Our company is looking for a Customer Success Operations Analyst to join our team.
Responsibilities:
- Develop and maintain in-depth knowledge of the business success drivers and the competitive marketplace;
- Evaluate current data collection frameworks and toolsets, and suggest how we can optimize them for gathering the data that will drive your models;
- Working cross-departmentally, build continuous solutions to help assess, measure and monitor impacts of change on customer journeys;
- Build and maintain positive relationships with internal and external business partners;
- Use strong analytical skills to explore, examine and interpret data in various forms;
- Conduct analysis’ that helps define the strategy to create a best in class customer experience by increasing satisfaction and loyalty;
- Develop queries to extract, analyze and integrate data across multiple data sources for statistical model development, profiling and reporting;
- Identify metrics and establish mechanisms to track changes in customer experience along each journey;
- Develop queries to extract, analyze and integrate data across multiple data sources for statistical model development, profiling and reporting;
- Identify metrics and establish mechanisms to track changes in customer experience along each journey.
Requirements:
- 3+ years’ experience in statistical analysis, segmentation, predictive modeling and forecasting;
- Thrive in a collaborative cross-functional team environment while being data focused;
- Excellent written and verbal communication skills;
- Familiarity with Business Intelligence and Data Visualization tools (such as Tableau a plus but not necessary;
- Advance degree in quantitative field from a reputable institution is a plus;
- Ability to communicate complex information to non-technical audiences.