Customer Success Operations Analyst Job Description

Customer Success Operations Analyst Job Description Template

Our company is looking for a Customer Success Operations Analyst to join our team.

Responsibilities:

  • Develop and maintain in-depth knowledge of the business success drivers and the competitive marketplace;
  • Evaluate current data collection frameworks and toolsets, and suggest how we can optimize them for gathering the data that will drive your models;
  • Working cross-departmentally, build continuous solutions to help assess, measure and monitor impacts of change on customer journeys;
  • Build and maintain positive relationships with internal and external business partners;
  • Use strong analytical skills to explore, examine and interpret data in various forms;
  • Conduct analysis’ that helps define the strategy to create a best in class customer experience by increasing satisfaction and loyalty;
  • Develop queries to extract, analyze and integrate data across multiple data sources for statistical model development, profiling and reporting;
  • Identify metrics and establish mechanisms to track changes in customer experience along each journey;
  • Develop queries to extract, analyze and integrate data across multiple data sources for statistical model development, profiling and reporting;
  • Identify metrics and establish mechanisms to track changes in customer experience along each journey.

Requirements:

  • 3+ years’ experience in statistical analysis, segmentation, predictive modeling and forecasting;
  • Thrive in a collaborative cross-functional team environment while being data focused;
  • Excellent written and verbal communication skills;
  • Familiarity with Business Intelligence and Data Visualization tools (such as Tableau a plus but not necessary;
  • Advance degree in quantitative field from a reputable institution is a plus;
  • Ability to communicate complex information to non-technical audiences.