Digital Account Manager

Digital Account Manager Job Description Template

Our company is looking for a Digital Account Manager to join our team.


  • Communicate system capabilities and business practices;
  • Review monthly billing;
  • Identify sales and business development opportunities, and keep strong relationships with agency influencers and client decision makers;
  • Proactively manage the day-to-day of ongoing client relationships;
  • Be fearless with follow-up;
  • Did we mention detail-obsessed? This is a big one;
  • Manage billing and advertising campaign fulfillment for multiple clients;
  • Business consultant to sales;
  • Build trust in team members by taking initiative, responding quickly and accurately to requests from client and internal partners;
  • strategies as needed;
  • Onboard every client in a way that makes the experience fast and seamless;
  • Healthcare: United Healthcare – Oxford Plan up to 75% company contribution;
  • Incoming assignments from clients, process-based communication, etc;
  • Bring innovative ideas for campaign solutions and test new products,


  • Ability to travel up to 20% of the time;
  • Excellent communicational and diplomacy skills;
  • Advanced knowledge of Microsoft Excel with experience creating and analyzing performance reports;
  • Proven leadership skills with experience training and mentoring others;
  • Ability to speak English fluently;
  • Knowledge of analytics and monitoring tools for successful data analysis;
  • Proven track record of developing agency partners and successfully driving new and direct client business opportunities;
  • Experience working on high profile, custom digital advertising executions;
  • Minimum 5 years experience in advertising sales, marketing, tourism or media;
  • Ability to speak Mandarin is a plus;
  • Be able to write a brief that communicates client objectives and directs the team;
  • Fast-learner and accepting of constructive criticism;
  • Knowledge of branding, positioning and marketing strategy;
  • Experience leading teams to the highest level of customer service and operational efficiency;
  • Capable of coordinating teams involved in digital projects (for example, websites, applications, campaigns, etc.).