The Operations Director – Clinic ensures economical and efficient performance under guidance of hospital’s goals, objectives, and clinical operating budget. Directs and administers day-to-day operations of a hospital’s outpatient or specialty clinic. Being an Operations Director – Clinic typically requires a bachelor’s degree. Coordinates with management, medical teams and community to create policies and procedures that provide high quality health care services. In addition, Operations Director – Clinic typically reports to COO. The Operations Director – Clinic typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Operations Director – Clinic typically requires 3+ years of managerial experience.
Director of Clinical Operations Job Description Template
Our company is looking for a Director of Clinical Operations to join our team.
Responsibilities:
- Supports all CPG Journey to Excellence goals and insures those goals are being met;
- Demonstrates respect for customer needs by developing and maintaining value based leadership and participate as a team member;
- Demonstrates an understanding of proper stewardship of the organization’s resources by the way in which one’s job responsibilities are implemented;
- Planning and and management all operational aspects of clinical research and trials in conjunction with program goals and objectives;
- Maintains established CHRISTUS policies, procedures, objectives, quality assurance, safety, environmental and infection control;
- Ensure effective oversight of CROs and other third-party vendors and build highly effective relationships to produce quality deliverables;
- Provides training and mentorship as required to clinical operations staff;
- Provides Clinical Operations support during preparation for and conduct of regulatory inspections;
- Addresses patient grievances and behavioral issues and develops corrective action plans as necessary;
- Represents the clinic for community meetings as deemed appropriate, and identifies CBOs as a part of outreach strategies and strategic partners;
- Support in implementation and maintenance of Clinic’s 340B Pharmacy program;
- Delegates to expedite operational efficiency and facilitate development of supervisory staff;
- Ensures that all operations support department metrics and goals for productivity, financial sustainability, patient access, and customer experience;
- Manage clinical budget, including site budgets and contracts;
- Create SOPs and document these processes as needed for operational improvements. Support branches with both pre- and post-claim review as needed.
Requirements:
- Has demonstrated skills and working knowledge in;
- Community resources including generic, local, state, and federal programs and resources;
- Crisis management;
- Monitoring the provision of services to people;
- Determining the most integrated setting appropriate to meet the person’s needs;
- Coordination of services;
- In regulations governing services for people with developmental disabilities;
- Coordinating and facilitating planning meetings;
- Extensive experience and exposure to clinical treatment and administration and operation of fee for service-based clinical programs;
- Availability days, nights, and weekends, as needed;
- Negotiation and conflict management;
- Assisting people in gaining access to services and supports;
- 7+ years of global clinical research experience in Pharmaceutical, Biotech or CRO company;
- Knowledge of all aspects of drug development across Phases I-IV;
- Bachelors degree in scientific, healthcare or related field.