Director of Front Office Job Description Template
Our company is looking for a Director of Front Office to join our team.
Responsibilities:
- Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Requirements:
- Works with the General Manager to ensure all shifts are covered by the appropriate management or supervisors;
- Works with the General Manager to develop a schedule that guarantees one of them will be on property during peak times;
- Assists the Hotel Manager/ General Manager in researching and analyzing new products, pricing and services of competition;
- Must have a minimum of 3 years hotel front office management experience;
- Incorporates guest satisfaction as a component of staff/operations meetings;
- Motivates team to achieve operational excellence; encourages calculated risk-taking;
- Attends pre- and post-convention meetings to establish relationship with customer, understand group needs, and set and manage expectations;
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer;
- Hires department managers who demonstrate strong functional expertise, creativity and entrepreneurial leadership;
- Conducts walk-through to confirm the building is well maintained and guest areas have an atmosphere that meets or exceeds expectations;
- Assists in coordinating the development and communication of emergency procedures.