Director of IT Operations

Director of IT Operations Job Description Template

Our company is looking for a Director of IT Operations to join our team.


  • Create process/support documentation for end users;
  • Hire and Manage IT Staff to meet demands of a growing business;
  • Create and manage IT budget for the organization as a whole;
  • Create and Manage IT Budgets;
  • Work with project stakeholders to ensure customer requirements are met with exceptional quality;
  • Work with government IT teams and stakeholders to ensure compliance with customer specific jobsites;
  • Manage and develop new and current relationships with IT Vendors;
  • Extensive experience in merging IT infrastructures from acquired companies;
  • Support a variety of technology including VPN, Github, Slack, Zoom;
  • Work with a team of other service center representatives to ensure strong team cohesion for back office functions/roles;
  • Manage IT team, delegate responsibilities, triage tickets and support requests;
  • Create internal process documentation and record keeping strategies for audit compliance and overall organization;
  • Plan, manage, and maintain project schedules related to IT for new office locations;
  • Provide on call support outside of business hours and on weekends;
  • Lead and manage Octo’s IT infrastructure which includes on prem, cloud environment and government storage.


  • Extensive experience with Cloud Infrastructure (AWS, GCP, Azure, etc.);
  • Exceptional communication skills with a collaborative attitude but internal fire to get stuff done;
  • You are currently in an IT leadership role with a history of delivering high-quality products built for scale and flexibility;
  • A track record of building high-performing, self-organizing teams through a combination of hiring the right talent and mentoring.