Director of Patient Services Job Description Template
Our company is looking for a Director of Patient Services to join our team.
Responsibilities:
- Serves on various executive committees and makes recommendations to Administrator;
- Facilitates, organizes, and manages on call duties;
- Responsible for nursing services in a 24 hours per day, seven days per week operation;
- Timely and appropriate assignment of staff to new and existing patients;
- Ensures Quality Assurance for patient care;
- Create, revise, and implement policies and procedures;
- Manage projects with responsibility for overall success;
- Establish and maintain effective daily communications with Client Success Managers;
- Responsible for hiring, training, and disciplinary functions associated with assigned area;
- Collaborates with other department leaders to further enhance the employee and client experience;
- Serve the needs of your teammates and customers;
- Oversee all Patient Service and Support Service teams;
- Takes ownership of respective area to deliver the best patient and client experience possible;
- Reports daily to VP/GM of any service gaps;
- Responsible for achieving department goals.
Requirements:
- Five (5) years prior experience in direct patient care setting;
- Current NYS Registered Nurse;
- Working knowledge of the NYS Department of Health (DOH) guidelines, rules and regulations, as well as, LHCSA and ALP regulatory requirements;
- Strong collaborator who deeply understands the audience you’re engaged with;
- Demonstrated ability to communicate ideas clearly and concisely;
- Possesses key competencies including superior communication skills, conflict management, organization and time management, as well as decision-making;
- Working knowledge of data analysis and performance/operation metrics;
- Proactive in actions;
- Excellent organization and leadership skills;
- Seven (7) plus years of proven experience in Director of Customer Service role or equivalent;
- BS or BA or equivalent education and experience;
- In depth knowledge of diverse business functions and principles;
- Proficient in Excel, Word and Outlook;
- Advanced written and communication skills;
- Seven (7) plus years of proven experience in a Sales or Sales Support role or equivalent.