Director of Rooms Job Description Template
Our company is looking for a Director of Rooms to join our team.
Responsibilities:
- Participate in MOD program;
- Have dealt with special projects;
- Develop and recommend the budget, marketing plans and objectives and manages within those approved plans;
- Experience supervising all Rooms Departments;
- Coach and counsel colleagues to reflect Hyatt service standards and procedures;
- Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property;
- Experience developing standards and operating procedures;
- Responsible for short and long term planning and the management of the Rooms operations in the front and back of the house.
Requirements:
- Whenever necessary handle guest concerns, complaints with tact, courteousness and professionalism. When necessary approve guest refunds;
- Work closely with CRES in keeping our PMS system up to date in the yield management strategies designed to stabilize or increase occupancy;
- Commit and contribute to Furnace Creek Resort’s environmental policies;
- Optimize room rates, forecasting group occupancy and creating yield management tools that will enhance occupancy on a weekly, monthly basis;
- Maintain coordination and communication with other departments affected by Rooms such as Sales, Food & Beverage, Maintenance and Accounting;
- Work with Rooms Department management in the selection, assigning, training and development of Rooms Department staff;
- Complete annual reviews for all salaried exempt management personnel in the department, as well as establish goals and objectives for each manager;
- Act as property Director on Duty as assigned;
- Ensure that guest and employee safety standards are applied and enforced, particularly guestroom key control, walkways and lighting;
- Maximize the occupancy and rooms revenue of the Furnace Creek properties;
- Conduct regular spot checks of our website booking engine to make sure room availabilities and rates are properly reflected;
- Submit annual CEA proposals as well as other purchase requests for non-capitalized items;
- Communicate staffing needs, including management staff, with Human Resources;
- Compare historical, regional, seasonal and competitive influences to help give management the tools necessary to maximize ADR and profit;
- Develop rate strategies and prepare periodic calendar specials for our Email Club members, coordinating offerings with CRES.