Engagement Director Job Description

Engagement Director Job Description Template

Our company is looking for a Engagement Director to join our team.

Managing a team of Engagement Managers to drive customer success and satisfaction;
Contributing to the development of marketing strategies, testing, execution and analysis of Customer programs;
Ensure Customer’s enthusiasm with relationship and reference-ability of client with prospects;
Coordinating and managing internal and external client meetings; responsible for daily/weekly communication with key contacts;
Maintain strong relationship and support from Customer’s data team, analytics team, and all user teams;
Accountability for setting and delivering on commitments to Customer;
Ensuring timeliness and quality of deliverables to Customer and proper expectation management;
Providing leadership and direction to internal teams on behalf of the Customer;
Work with our AOR clients to plan yearly roadmaps and/or year-long projects;
Communicate relationship and project status on a regular basis;
Help determine team strategy, milestones, scope and schedule as it relates to the overall client roadmap;
Advise on resourcing / planning meetings to account for staffing needs based on incoming and proactive opportunities;
Work with core AOR internal team to find ways of being proactive in presenting new ideas and creating opportunities for additional client work;
In-depth understanding of your client’s business and digital landscape;
Develop and build working relationships with clients.