Experienced Automotive Service Advisor

Experienced Automotive Service Advisor Job Description Template

Our company is looking for a Experienced Automotive Service Advisor to join our team.

Responsibilities:

  • Coordinate with team members for loaner availability;
  • Assist your client through the service process;
  • Schedule service appointments by answering incoming service calls;
  • Greet customers in a timely, friendly manner and obtain information;
  • Work with warranty clerk to ensure proper warranty processing and disclosure;
  • Providing an exceptional customer experience to drive loyalty;
  • Work between the technician and customer;
  • Write repair orders;
  • Documenting work performed on each vehicle on the repair order;
  • Prepare repair orders (RO) by describing symptoms, problems and causes discovered, as well as repairs and services required;
  • Can work in a fast-pace environment, are organized and manage time efficiently;
  • Set and confirm appointments.

Requirements:

  • Fantastic communication skills with your customers;
  • Able to work with little supervision;
  • Valid driver’s license and clean driving record;
  • Strong record of positive customer satisfaction results;
  • Team oriented and self-motivated;
  • Demonstrated ability to manage others;
  • Organized and friendly personality;
  • Professional Appearance;
  • Time management skills;
  • Consistent record of service and sales success.