Experienced Service Advisor Job Description Template
Our company is looking for a Experienced Service Advisor to join our team.
Responsibilities:
- Develops estimates by costing materials, supplies and labor; calculating customer’s payment, including deductibles;
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions;
- Maintains automotive records by recording problems and corrective actions planned;
- Encourages compliance with applicable laws and regulations;
- Collaborate with upper management to make service department hiring and discipline decisions;
- Communicate additional repair and service needs to the customer based on vehicle inspection;
- Distribute work between technicians efficiently;
- Answer technical questions about vehicle problems, warranties, services, and repairs;
- Ensure the daily inventory of technicians’ time is consistently sold to service customers;
- Reinforces company policies and adheres to company standards;
- Keeping customer informed of service specials, completion times and service expenses;
- Set schedules and assigns tasks to service department employees;
- Maintain good working relationship with factory(s) and foster positive employee relations;
- Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system;
- Maintain Customer Happiness scores at or above company standards.
Requirements:
- Ability to communicate�technical concepts to customers;
- Proficient with computers and technology;
- Customer service skills Sales experience;
- Consistent record of service and sales success;
- Time management skills;
- Organized and friendly personality;
- Team oriented and self-motivated;
- Demonstrated ability to manage others;
- Ability to manage 12 plus customer vehicles per day;
- Strong record of positive customer satisfaction results;
- Valid driver’s license and clean driving record;
- Professional, well-groomed personal appearance;
- Able to work with little supervision;
- Fantastic communication skills with your customers.