Experienced Service Advisor

Experienced Service Advisor Job Description Template

Our company is looking for a Experienced Service Advisor to join our team.


  • Develops estimates by costing materials, supplies and labor; calculating customer’s payment, including deductibles;
  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions;
  • Maintains automotive records by recording problems and corrective actions planned;
  • Encourages compliance with applicable laws and regulations;
  • Collaborate with upper management to make service department hiring and discipline decisions;
  • Communicate additional repair and service needs to the customer based on vehicle inspection;
  • Distribute work between technicians efficiently;
  • Answer technical questions about vehicle problems, warranties, services, and repairs;
  • Ensure the daily inventory of technicians’ time is consistently sold to service customers;
  • Reinforces company policies and adheres to company standards;
  • Keeping customer informed of service specials, completion times and service expenses;
  • Set schedules and assigns tasks to service department employees;
  • Maintain good working relationship with factory(s) and foster positive employee relations;
  • Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system;
  • Maintain Customer Happiness scores at or above company standards.


  • Ability to communicate�technical concepts to customers;
  • Proficient with computers and technology;
  • Customer service skills Sales experience;
  • Consistent record of service and sales success;
  • Time management skills;
  • Organized and friendly personality;
  • Team oriented and self-motivated;
  • Demonstrated ability to manage others;
  • Ability to manage 12 plus customer vehicles per day;
  • Strong record of positive customer satisfaction results;
  • Valid driver’s license and clean driving record;
  • Professional, well-groomed personal appearance;
  • Able to work with little supervision;
  • Fantastic communication skills with your customers.