General Manager Hospitality Job Description Template
Our company is looking for a General Manager Hospitality to join our team.
Responsibilities:
- Respond to inquiries regarding hotel services, amenities, and policies;
- Carry out or delegate marketing and public relations activities;
- Develop and implement policies and procedures to ensure that the hotel facility operates smoothly;
- Collaborate with other managers to coordinate hotel activities;
- Greet and register guests upon their arrival;
- Meet with clients to book and plan special events, such as conventions, banquets, weddings, receptions, and other functions;
- Ensure that the facility operates efficiently within the guidelines of all policies and procedures;
- Arrange for telephone and mail services for guests;
- Interview and hire applicants for hotel staff positions; train hotel staff; observe and evaluate staff performance;
- Prepare and properly store paperwork and documentation concerning departmental functions;
- Assign duties and schedule shifts for hotel employees;
- Procure supplies and obtain outside services as necessary, including deliveries, laundry, maintenance, and trash collection;
- Conducts and collaborates timely Performance Reviews with hourly and management staff;
- Provides effective coaching and delegation to the management team with timely follow up;
- Has the ability to multi-task and adapt to changing priorities.
Requirements:
- Proficient with facilities management software such as Marriott’s FOSSE system;
- Trained in customer service, hospitality management, sales, and marketing, or other related experience;
- Superior problem-solving skills; capable of making quick yet sound judgments and decisions;
- Ability to motivate your team as well as interact directly with the public;
- Proficient in the use of Microsoft Office;
- Proficient with customer relationship management (CRM) software;
- Excellent customer service, communication and interpersonal skills.