General Manager II Job Description Template
Our company is looking for a General Manager II to join our team.
Responsibilities:
- Embrace diversity and foster a respectful environment for both Customers and Team Members;
- Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans;
- Selection, hiring, development, performance mgmt., coaching, scheduling and engagement of store Team Members;
- Achieve overall store sales goals and service objectives;
- Ensure execution of all inventory and operational standards;
- Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties);
- Coach all Team Members to deliver on Customer expectations (DIY and Professional);
- Ability to lead change management;
- Assist District/Region in other functions upon request;
- Provide DIY service including battery installation, testing, wiper install, etc.
Requirements:
- Successful experience managing profitability; proven financial and business acumen;
- Ability to work an assortment of days, evenings and weekends as needed;
- Prior Experience that Sets a General Manager up for Success;
- Use Microsoft software effectively (Word, Excel required; PowerPoint preferred);
- Ability to review and analyze business reports, such as profit and loss statement (P&L);
- Speak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers and upper management;
- Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent;
- 2-3 years of experience managing a team of 10 – 20 Team Members in a fast-paced and highly dynamic retail environment;
- Working knowledge of automotive systems preferred;
- Hold others accountable, inspect work quality and give feedback in a way that is inspiring.