Head of Operations Job Description

Head of Operations Job Description Template

Our company is looking for a Head of Operations to join our team.

Drive effectiveness and efficiency through instilling a metrics-driven culture to empower Binti to achieve profitability on its first two products;
Lead: manage an existing team of operational personnel, and scale the team over time;
HR: oversee pay/equity offers & benchmarking, own the onboarding/offboarding process, oversee team events & incentive programs;
Special projects: work with the CEO and department heads on strategy & implementation;
Introduce processes that will enable Binti to scale from our current team of 37 to 100+ in the coming two years;
Back-end systems: own the implementation & integration of back-end systems across functional areas, e.g. CRM, ERP, PLM, ATS, e-commerce;
Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks;
Develop and execute strategy for manufacturing process and partners;
Devise and implement QC processes at critical points in the manufacturing process;
Introduce processes that will enable Binti to scale from our current team of 38 to 100+ in the coming two years;
Manage production, supply chain, quality and manufacturing groups;
Develop and hold stakeholders accountable to a project plan and timeline;
Advise on unit production volumes. Collaborate with Sales function to forecast demand.

Track record of breaking through walls on your way to success;
Experience leading and managing large teams, including managing managers;
Strong product management /user research skills and experience are preferred;
Incredibly strong at developing processes and metrics to improve effectiveness and efficiency;
Comfort with uncertainty and change that comes in a high-growth environment;
Communicative: Excellent oral/written communication, analytical and interpersonal skills to effectively work with all levels within the organization;
Process-Oriented: You have a drive for solving problems, building efficient processes, infrastructure and tools to scale a team;
Team lunches provided 2x a week + plenty of snacks;
Focus on learning and development, with opportunities to attend trainings/conferences, on-site speaker series, and lunch and learns;
In addition to 10 observed holidays, we offer flexible vacation targeting 20 days/year;
Autonomous: You thrive in an environment where you own the direction of your work, and feel a strong sense of accountability;
12 week parental bonding leave for the arrival of a newborn or newly placed infant;
5+ years experience in an operations or a business generalist role; experience with financial operations and budgeting is a strong requirement;
Project Management: Proven track record of managing projects and producing work in both digital and physical realms;
Detail Oriented: You execute flawlessly on any task, big or small.