Inside Sales Account Manager Job Description Template
Our company is looking for a Inside Sales Account Manager to join our team.
Responsibilities:
- Develop account strategy that will maximize the amount of advertiser spend with Quantcast;
- Includes out-bounding calls to drive new business acquisition with established and new customers;
- You will act as the main point of contact for servicing clients, resolving client issues in a timely manner;
- Focused on building relationships and becoming a trusted technology advisor to our customers;
- Ensure agreed upon deal is successful by consulting with clients on their business objectives and providing product solutions to meet objectives;
- Escalate pricing and/or customer retention issues to VP of Sales to retain business as needed;
- Utilizes strategic probing to identify, evaluate, and recommend alternative business solutions;
- Ability to work independently, be highly organized and exhibit superior communication skills required;
- Involved in contract negotiation and possesses strong financial/business and pricing knowledge;
- Expand new item sales;
- Execute price increases and decreases for customers;
- Foster a good customer relationship to retain business and open up cross-sell or up-sell avenues;
- Provide great customer service, including managing returns;
- Host customer facing meetings & events (i.e. vendor shows, seminars etc.); be able to travel for quarterly customer visits;
- Execute equipment agreements.
Requirements:
- Demonstrated ability to learn new methods, procedures, techniques;
- Knowledge of applicable Dell technology, products, and services and is able to identify how these products and services align to customer needs;
- 2-4 years of media experience;
- Strong organizational skills;
- Demonstrate strong verbal and written skills;
- Deep understanding of programmatic, attribution, and the overall digital advertising landscape;
- Effectively use software packages such as Microsoft Word, Excel, and PowerPoint;
- Strong knowledge of computer hardware, software, & peripherals;
- 2+ years of sales/customer service experience, account management experience a plus;
- Aptitude, creativity, and a preference for working in small, collaborative teams with minimal supervision;
- Education: High school diploma or equivalent required;
- Language Skills: Excellent verbal and written communication with the ability to present products to others;
- Certifications: n/a;
- Experience: 1+ years of experience in a Customer Service or Sales related role is preferred. Will train the right person;
- Culture Match Behaviors: Collaborative, team player with the ability to be supportive and interact well with other personnel and clients.