Key Account Manager Job Description Template
Our company is looking for a Key Account Manager to join our team.
Responsibilities:
- Forecast business by program/project at the Key Account(s) including sustaining business as well as NPI programs;
- Manage Quarterly Business Reviews, Capacity Planning meetings, weekly production calls and other customer meetings as required;
- Understand roles, personalities, responsibilities and interactions at all levels of customer’s organization, create and maintain an account profile;
- Enforces company standards, policies and procedures;
- Manages all due dates and expectation;
- Establish productive, professional relationships with key personnel in assigned customer accounts and create strong advocates for Head Rush product;
- Establishes and maintains relationships with all managed market segments of the business;
- Negotiates special programs to drive volume and/or share;
- Evaluate key program effectiveness;
- Manage territory of the top accounts;
- Work with the Legal Department to assist with the negotiation of contracts;
- Some travel required;
- Manage promotions and brand opportunities;
- May be involved in specific customer projects as assigned by sales management;
- Observe and enforce company policies and procedures.
Requirements:
- Med-Tech industry experience a plus;
- Mechanical Engineering Degree or equivalent education;
- Experience in a contract manufacturing environment;
- Aware of competitive positions and threats within accounts;
- Experienced with New Product Introduction (NPI) processes and the ability to support urgent NPI requirements in a professional manner;
- Consistently deliver prescribed outcomes in a timely and accurate manner with appropriate guidance;
- Apply existing processes and procedures to solve problems and may receive guidance for problems that are non-routine;
- Highly self-motivated;
- Local candidates preferred (no relocation package);
- Experience or understanding of production planning with contract manufacturing environment preferred;
- Strong outbound sales and training abilities;
- Demonstrated ability to learn new methods, procedures, techniques;
- Excellent communication skills both written and verbal; must be able to think critically about both client’s needs and internal solutions;
- Ability to determine and influence client’s strategy and develops long-term objectives;
- Demonstrated high level ability to analyze information and making data-based recommendations.