Membership Director directs and oversees membership activities for a membership organization or association. Develops programs, initiatives, and policies designed to increase membership. Being a Membership Director creates, updates, and distributes information to current members as well as prospective members. May require a bachelor’s degree. Additionally, Membership Director typically reports to top management. The Membership Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Membership Director typically requires 3+ years of managerial experience.
Membership Director Job Description Template
Our company is looking for a Membership Director to join our team.
Responsibilities:
- Oversee execution of member appreciation events/activities;
- Develops, through use of a template, a weekly, monthly and yearly group sales report outlining key financial and guest types;
- Answer inquiries related to sales, memberships, membership events, corporate membership, etc;
- Ensure that all membership sales policies are being followed;
- Manage membership sales team: track monthly goals, provide onsite on-the-spot management (support, encouragement and real-time feedback);
- Adheres to policies of the facility and WTS International;
- Manage and grow existing relationships with partners to maximize value on all sides;
- Implement strategic planning, forecasting and ongoing development of sales team;
- Hire and onboard new sales staff;
- Identify, develop and implement effective sales plans and strategies;
- Lead and drive partnership strategies;
- Create schedule for sales team, fill in as needed;
- Create monthly financial reports for upper management to track progress toward annual budget;
- Partner with other senior leaders at Asphalt Green as needed to ensure a seamless membership experience;
- Show leadership in de-escalating and resolving issues. Escalate issues as needed.
Requirements:
- Highly detail oriented: holds self and team to high standards on all details;
- Excellent time management, organizational, problem solving and followup skills;
- Possess honesty and personal integrity;
- Entrepreneurial with history of building partnerships from scratch;
- Proven ability to hire, direct, and train staff;
- The employee is required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms;
- Selfstarter: proactively identifies and acts upon opportunities for improvement;
- Must be comfortable with product recommendation;
- Proven track record of exceeding multimillion dollar Sales Targets;
- This position required the ability to stand, sit, stoop, kneel, crouch, bend, walk, talk and hear;
- Working knowledge of Microsoft Word, Excel, PowerPoint and use of social media for marketing outreach;
- Enthusiastic, energetic and personable;
- Passionate, intelligent, and knowledgeable regarding the fitness industry;
- 5+ years’ management experience overseeing a sales team;
- Minimum of 3 years supervisory experience in a large multi-amenity facility.