People Operations Manager

People Operations Manager Job Description Template

Our company is looking for a People Operations Manager to join our team.


  • Work with recruiting team to send out offers and initiate onboarding in a timely manner;
  • Manage and develop staff within department;
  • Initiate and execute special projects;
  • Provide exceptional customer service when assisting all internal employees, as well as external vendors (#makethemrave);
  • Drive and deliver innovative PO initiatives (#beonestepahead);
  • Work with payroll team to ensure timely processing of all payroll changes (salary, title, department, etc.);
  • Partner with leaders on Talent and succession planning, assessment, job/career progression and performance management;
  • Ensure successful execution of talent acquisition strategy at both the Corporate and property level;
  • Assist on applicable legal and risk related matters;
  • Partner with hiring managers to identify top and relocatable talent within the organization;
  • Stay informed of industry trends and innovative recruiting techniques;
  • Evaluate and analyze data and metrics to ensure the effectiveness of the People Operations function;
  • Source, screen, interview and recommend candidates for open corporate and field positions;
  • Mediate and encourage open lines of communication during disputes between employees and their supervisors; promote effective conflict resolution;
  • Partner with Training Team to build and enhance development courses and programs.


  • Strong proficiency in working in a fast paced environment and meeting continuous deadlines;
  • Outstanding service orientation; sense of urgency; high level of personal integrity;
  • Previous experience with People Operations functions including establishing processes, compliance, benefits, and other day-to-day operations;
  • Bachelor’s degree in related field of study is required. PHR or SPHR preferred;
  • A minimum of three years full-cycle recruitment experience or agency recruitment experience;
  • Experience with recruitment marketing on social media;
  • Proven skills in client relationship building, critical thinking, and verbal and written communications;
  • Excellent interpersonal skills with the ability to work in a team environment and interact with all levels of management;
  • Two years of employee relations experience with a multi-state employer preferred;
  • Knowledge with planning and processes in attending, exhibiting, and speaking at events/ conferences;
  • Excellent verbal and written skills;
  • Demonstrated proficiency in coaching managers through performance issues;
  • Strong organizational skills and extreme attention to detail;
  • Must have experience working with an applicant tracking system; iCims experience preferred;
  • Proficient in Microsoft products: Outlook, Word, Excel, and PowerPoint.