Regional Operations Manager Job Description

Regional Operations Manager Job Description Template

Our company is looking for a Regional Operations Manager to join our team.

Responsibilities:

  • Provide one on one on-site software system training;
  • Maintain subject matter expert knowledge for all software system applications;
  • Provide support on policy and procedures within region;
  • Assist with the maintenance of systems as needed;
  • Analyze and monitor reporting for all systems to pro-actively ensure standard operating practices are being met;
  • Identify performance/service failures at the front desk and follow up appropriately with Department Head;
  • Monitor staff activities and educate and enforce policies and procedures as needed;
  • Address patient complaints and assist as needed in plans to correct areas for improvement;
  • Manage region cash controls and regular bank deposit preparations;
  • Track program progress as advised by Director of Operations with an understanding of costs/budget implications;
  • Manage the equipment including immediate repairs and routine maintenance;
  • Operational leadership and efficiency improvement within the region with workflows and cost/budget implications in mind;
  • Other jobs and duties as assigned;
  • Oversee projects as determined by Director of Revenue Cycle to improve front desk efficiencies;
  • Mediate staff concerns and direct staff to appropriate resource as needed.

Requirements:

  • Leadership experience in a union environment preferred;
  • Customer Focus;
  • Prior experience with project management required;
  • #LI-MM1;
  • Managerial and leadership skills.Creative problem-solving skills;
  • Demonstrated ability to coordinate with Utility professionals across the company;
  • Strong interpersonal, communication, organization and follow-through skills;
  • Ability to multi-task and set priorities;
  • Passionate self-starter, decisive and able to move with speed to implement ideas;
  • Project management – proven ability to lead cross-functional projects;
  • Strong analytical and problem-solving skills with extensive business acumen;
  • A business focused way of thinking and a strong hands-on, results-driven mentality combined with a high desire to work strategically;
  • Strong interpersonal skills and an assertive approach, whilst maintaining your ability to be vocally self-critical;
  • Highly innovative, flexible and self-directed;
  • Experience in lean management for operations, planning, finance, or consulting.