Regional Service Manager Job Description Template
Our company is looking for a Regional Service Manager to join our team.
Responsibilities:
- Responsible for the development of the annual service operating budget and accountability to meet or exceed growth and profit objectives;
- Work closely with the Product Support Sales Manager to develop marketing initiatives and programs to increase product support revenue;
- Ensure compliance with OSHA, MSHA, and other industry regulations as well as all company safety regulations and policies;
- Identify and implement processes to improve operational efficiencies, reduce expenses and improve customer satisfaction;
- Establish goals and metrics for direct reports and monitor progress towards achievement of objectives;
- Lead all hiring activities for service department operations staff including technician recruiting at technical schools and colleges;
- Create and define business growth opportunities to grow service department revenue and achieve financial objectives;
- Provide on-going coaching, mentoring and development of staff to meet the needs of our customers and future business and growth opportunities.
Requirements:
- 5 years of Supervisor/Management experience in a dealership environment;
- 10 years of Supervisor/Management experience in the heavy equipment industry or closely related field;
- Team player;
- Ability to work with all levels of individuals and management throughout the organization;
- College degree;
- Conflict Management;
- PC and dealer business operating system proficiency;
- Working with teams on the coordination and scheduling of preventive and life-cycle management services;
- Providing commissioning support both pre-installation and post-installation;
- Supervising, participating in and reporting on tests performed in the field;
- Work with Field Services Managers and Team Leads to deliver the most effective level of field-based support to customers;
- Installing and setting up equipment and components;
- Performing site inspections of installations;
- Providing remedial and preventive maintenance support during warranty and post-warranty;
- Ensuring an adequate supply of local spare parts to meet customer’s contractual service requirements.