Rooms Leader in Development Job Description Template
Our company is looking for a Rooms Leader in Development to join our team.
Responsibilities:
- Monitors product inventory and order additional products as necessary;
- Responds to guest requests and complaints as required;
- Maintains accurate payroll records to ensure staff is paid correctly;
- Laundry services;
- Manage room inventory which includes strategic planning, upselling, and blocking of rooms in advance to ensure guest and group needs are met;
- Completion of LID learning contracts; scheduling appointments with contract resources and completing monthly LID progress report;
- Support a positive work environment of employee growth and development, interdepartmental teamwork and exceptional customer service;
- Develop, recommend and implement fire safety plans and coordinate fire and evacuation drills as required by Omni Standards;
- Execute room inspections according to standards;
- Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests;
- Be familiar with housekeeping systems and equipment; to include daily reports and PDQ standards;
- Liaise with the sales team and discuss and implement sales strategies to continually improve occupancy levels, revenues and upselling goals;
- Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process;
- Assist with shift coverage in the event of call-offs of staff;
- Participate with other members of management in developing plans to deliver special services to selected targeted markets.
Requirements:
- Previous Housekeeping or Rooms Division experience is preferred;
- Monitors product inventory and order additional products as necessary;
- Laundry services;
- Maintains accurate payroll records to ensure staff is paid correctly;
- Must be willing to work 50 hours per week;
- Execute room inspections according to standards;
- Develop, recommend and implement fire safety plans and coordinate fire and evacuation drills as required by Omni Standards;
- Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests;
- Be familiar with housekeeping systems and equipment; to include daily reports and PDQ standards;
- Manage room inventory which includes strategic planning, upselling, and blocking of rooms in advance to ensure guest and group needs are met;
- Support a positive work environment of employee growth and development, interdepartmental teamwork and exceptional customer service;
- Completion of LID learning contracts; scheduling appointments with contract resources and completing monthly LID progress report;
- Knowledge of Office programs including Word, Excel, and PowerPoint;
- Well organized, efficient, and ability to handle deadlines;
- Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.