Senior Director, Account Management Job Description Template
Our company is looking for a Senior Director, Account Management to join our team.
Responsibilities:
- Identify revenue opportunities within each account (i.e. Product, Channel, Region, etc.), and quantify the revenue potential;
- Research and author account plans with goals and action steps for each account;
- Develop and maintain trusted advisor relationships with key accounts, customer stakeholders and executive sponsors;
- Act as spokesperson and point of contact with key account staff while managing and developing corporate and franchisee relationships;
- Analyze reporting of revenue and performance statistics, identifying opportunities and growth plans;
- Responsible for delivering exceptional client service and growing revenue on a day-to-day basisLiaise between the customer and internal teams;
- Attract, recruit, lead and retain a team of Client Partnerships Directors and, Client Success Managers;
- Plan and execute monthly/quarterly update meetings and year end performance reviews for each account;
- Lead implementation efforts to ensure successful deployment, strong financial performance, and long-term partner satisfaction;
- Establish the Cricket team as trusted advisors for our partners, understanding and supporting their strategic plans with our service offerings;
- Coordinate with all internal Cricket teams to drive a seamless and streamlined customer experience;
- Serve as the account manager for multiple Cricket partners;
- Help to lead the development and launch of Cricket’s internal PMO infrastructure and formalize organizational processes;
- Provide input into future product roadmap, clinical offering, patient experience design, and network development strategies.
Requirements:
- Ability to travel up to 40%
- Experience with cloud-based/SaaS solution offerings;
- Desire to innovate to continue improving the way Presto serves its customers;
- Ability to quickly grasp and distinctly explain technological and business concepts;
- 5+ years experience in enterprise B2B organizations;
- Strong understanding of business processes and their implementation into enterprise applications;
- An ability to successfully navigate various decision-making styles and drive consensus across diverse stakeholders;
- Bachelor’s degree from an accredited university;
- Willingness to ‘roll up one’s sleeves’ and assist wherever needed;
- MBA, Masters in Public Health, Masters in Health Administration, or equivalent;
- Competitive vacation;
- Ability to work autonomously;
- Health, dental and vision;
- 401k Retirement Savings Plan;
- Strong understanding and experience working in the US healthcare system (value-based care, health plans, health systems, etc).