Senior Director of Operations Job Description Template
Our company is looking for a Senior Director of Operations to join our team.
Responsibilities:
- Work with Facilities, Engineering, Design and Construction, and other departments for construction / renovation projects;
- Manage KPI’s including logistics, patient, and family experience;
- Examine competitive environment, formulate strategic plans and articulates vision for accountable areas;
- Create climate of trust increasing the potential for employees to be productive and feel welcome, valued, and motivated;
- Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care data;
- Oversees operational performance of all assigned branches including efficient, effective and high quality delivery of services and patient care;
- Execute world class operations and customer service;
- Lead the production team to meet our customer quality and delivery expectations;
- Adherence to key performance objectives to ensure customer and business expectations;
- Lead an annual budgeting and planning process;
- Build a culture of safety and continue to evolve strategies to accomplish;
- Sustain a strong safety culture and collaborate with the Corporate Safety function to ensure employees are working safely and injuries are prevented;
- Oversee a team that manages Business Process Outsourcing (BPO);
- Participate in annual plan development, and directs communication, implementation and execution of operations plans;
- Ensure regulatory compliance, manage/prevent risk, and maintain an effective business continuity strategy.
Requirements:
- Provided a best in class customer experience;
- Experience with P&L; forecasting and budgeting required;
- 7 + years of working experience required;
- Lean Six Sigma Certification preferred;
- Proficiency in advanced Excel and PowerPoint;
- Prior experience working at manufacturing, Shipping & Receiving, hospital logistics, or a customer service based company are preferred;
- Experience leading multi-site sales and/or operations in Home Health Care or Infusion;
- Excellent written and verbal communication skills;
- Ability to make projections 3 years into the future;
- Experience managing Business Process Outsources preferred;
- Excellent intuition and deductive reasoning for assessing opportunities;
- Skilled and experienced with labor, hiring and management practices, including building and maintaining high performance organizations;
- 15+ years’ operations experience in a consumer service or product;
- Keen insight and proactive ability to identify, assess and manage risk;
- Proven ability to lead people managers in a multi-layer ops org.