Service Director Job Description Template
Our company is looking for a Service Director to join our team.
Responsibilities:
- Accountable for positive leadership of direct reports to include ongoing direction, coaching, and career development;
- Caring for our guests through a hospitable presence on the floor and through coaching of the management and dining room staff;
- Designing and leading service oriented classes for service staff;
- Operational responsibility to address maintenance issues and maintain cleanliness of the restaurant and private dining/event spaces;
- Staying up to date with industry trends by reading publications and other related materials;
- Strong business acumen;
- Proven ability to effectively communicate across a distributed workforce;
- Proven leadership and ability to orchestrate resources and motivate teams;
- Exceptional interpersonal skills;
- Proven ability to influence and drive change through exceptional written and verbal communication skills;
- Leadership skills that build a connection to the workforce through personal involvement, inclusivity, and trust;
- Ensure excellent service & hospitality is provided for all guests, community, vendors and investors;
- Lead and cultivate a culture of GE Value, integrity and profitable growth;
- Drive change initiatives as required to improve efficiencies and execute on business commitments;
- Drive change initiatives as required to improve efficiencies and execute on business commitments Qualifications/Requirements.
Requirements:
- Willingness to travel;
- Ability to develop and execute multiple priorities and approaches to meet objectives;
- Leadership skills that build a connection to the workforce through personal involvement, inclusivity, and trust;
- Direct customer relationship experience;
- Understanding of customer/marketplace and drivers that influence customer behavior;
- Strong business acumen;
- Demonstrated tendency to challenge the status quo, drive constant improvement in process, and an ability to achieve organizational goals;
- Ability to resolve complex issues within functional area and/or area of expertise;
- Proven ability to effectively communicate across a distributed workforce;
- Proven experience leading a team, managing customer relationships, and/or managing a P&L or comparable business unit;
- Experience in managing a large P&L;
- Proven leadership and an ability to orchestrate resources and motivate teams;
- Exceptional interpersonal skills;
- Previous direct report management or leadership experience;
- Proven ability to influence and drive change through exceptional written and verbal communication skills.