Service Writer schedules repairs with customers and prepares schedule for shop and field service personnel. Oversees timely processing of work orders. Being a Service Writer requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. To be a Service Writer typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision.
Service Writer Job Description Template
Our company is looking for a Service Writer to join our team.
Responsibilities:
- Close out repair orders when work is completed;
- Planned maintenance: process paperwork and invoicing for PM maintenance plans for both one-time and repetitive billings;
- Determines payment methods and obtains required approvals from Credit;
- Creates, writes and completes repair orders per truck including;
- Performs other related duties as assigned;
- Warranty process: Run monthly reports and notify rental manager of expiration status;
- Notify customer through certified letters of warranty status;
- Increase customer satisfaction by building customer relations;
- Make yourself available for overtime, understanding that the equipment repair business may call for it from time to time;
- Set schedules and assigns tasks to service department employees;
- Answer technical questions about truck problems, warranties, services, and repairs;
- Maintain good working relationship with factory(s) and foster positive employee relations;
- Oversee administration of warranty claims;
- Collaborate with upper management to make service department hiring and discipline decisions;
- Ensure the daily inventory of technicians’ time is consistently sold to service customers.
Requirements:
- Previous involvement in activities such as sales, service, training or other related work within an agricultural environment a plus;
- Excellent customer relationship skills;
- Diplomacy;
- Technical Communication;
- Associate’s Degree or Equivalent;
- Valid Driver’s License – Must meet underwriting requirements;
- Planning;
- Excellent customer service skills;
- Ability to concentrate and accomplish tasks despite interruptions;
- Ability to read and comprehend written instructions and information;
- Able to work with little supervision;
- Accredited training in service advisor skills, customer satisfaction and quality control;
- Automotive service advisor experience;
- Multitasking skills;
- Consistent record of service and sales success.