ServiceNow Administrator

ServiceNow Administrator Job Description Template

Our company is looking for a ServiceNow Administrator to join our team.

Responsibilities:

  • Monitor health, usage and overall compliance of ServiceNow and its applications;
  • Assist in building and maintaining internal technical documentation, manuals, policies, and processes;
  • Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits;
  • Coordinate application and platform upgrades;
  • Develop systems integrations and process automation;
  • Configure and maintain SLA, catalog items and their associated workflows;
  • General support, administration and maintenance of ServiceNow platform and associated applications;
  • Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.

Requirements:

  • Experience using JavaScript, XML, and HTML;
  • ServiceNow System Admin certification (admin or higher);
  • A minimum of 2 years of related work experience;
  • Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications;
  • Experience in IT service management, ITIL certification preferred;
  • Ability to analyze, troubleshoot and resolve complex software application related problems;
  • Exceptional customer service skills;
  • Applies standard methodology, techniques, procedures and criteria;
  • ITIL v3 Certification;
  • Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results;
  • 3-5 years’ experience with ServiceNow administration;
  • Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes;
  • ServiceNow Certified System Administrator or ServiceNow Certified Application Developer;
  • Experience troubleshooting integration management, security, and application issues;
  • Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc .