Toyota Service Advisor Job Description Template
Our company is looking for a Toyota Service Advisor to join our team.
Responsibilities:
- Reinforces company policies and adheres to company standards;
- Ensure the daily inventory of technicians’ time is consistently sold to service customers;
- Distribute work between technicians efficiently;
- Answer technical questions about vehicle problems, warranties, services, and repairs;
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled;
- Encourages compliance with applicable laws and regulations;
- Collaborate with upper management to make service department hiring and discipline decisions;
- Set schedules and assigns tasks to service department employees;
- Assist in diagnosing vehicle problems; order parts and tools as necessary;
- Maintain Customer Happiness scores at or above company standards;
- Maintain good working relationship with factory(s) and foster positive employee relations;
- Oversee administration of warranty claims as well as training and supervising of service department.
Requirements:
- Demonstrated ability to manage others;
- Team oriented and self-motivated;
- Professional, well-groomed personal appearance;
- Able to work with little supervision;
- Fantastic communication skills with your customers;
- Strong record of positive customer satisfaction results;
- Valid driver’s license and clean driving record;
- Consistent record of service and sales success;
- Time management skills.