UX Research Manager Job Description Template
Our company is looking for a UX Research Manager to join our team.
Responsibilities:
- Leading insight activities (e.g., front-end experience creation, design refinement in-person and remotely, A/B testing);
- Uncovering unexpected insights that drive new experiences as well as the little ‘i’ insights that inform their development;
- Moderating sessions;
- Uncovering experience insights on work streams;
- Managing recruiting and facilities firms, as well as remote testing panels and partners;
- Formulating insights and story-telling;
- Developing the screening criteria, discussion guide, and activities for each stage of insight;
- Integrating secondary data and input into the insights process;
- Presenting insights to senior leaders as appropriate;
- Presenting these insights in a compelling way to help stakeholders understand business customer needs and how those needs impact solutions;
- Escalating on-going needs and issues to the Director of B2B Insights;
- Ensuring the Consumer Experience Lab and technology is operating well for consumers and stakeholders;
- Presenting these insights in a compelling way to help stakeholders understand consumer needs and how those needs impact solutions;
- Escalating on-going needs and issues to the Director of CXI;
- Escalating on-going needs and issues to the Senior Manager of CXI.
Requirements:
- Ability to travel, occasionally overnight;
- Interview, hire and retain the highest skilled teammates;
- Collaborate with teammates across multiple locations;
- Experience in leading high-performing research teams;
- Define individual goals for each team member and coach/mentor to exceed expectations;
- Expert command over a wide range of qualitative and quantitative methods;
- Experience working in an Agile/Scrum development process;
- Define and develop research that addresses stakeholder needs;
- Proven experience representing and evangelizing user research to business partners, especially senior leaders;
- Stay abreast of user research trends, educate team, and share with stakeholders;
- Lead research on existing and emerging digital technologies to improve knowledge and workflow efficiency;
- Exceptional track record of conducting research for large scale, complex projects and delivering transformative insights;
- MS or PhD in Psychology, UX, HCI, Human Factors, or related research field;
- Impeccable communication skills. Able to present complex topics in a simple and compelling manner.