The Vice President of Account Management plans client retention strategies and account strategies that increase revenue. Directs and oversees an organization’s account management policies, objectives, and initiatives. Being a Vice President of Account Management requires a bachelor’s degree. Ensures products and services consistently meet client needs. In addition, Vice President of Account Management typically reports to top management. The Vice President of Account Management manages a business unit, division, or corporate function with major organizational impact. Establishes overall direction and strategic initiatives for the given major function or line of business. Has acquired the business acumen and leadership experience to become a top function or division head.
Vice President, Account Management Job Description Template
Our company is looking for a Vice President, Account Management to join our team.
Responsibilities:
- High-level correspondence and communication with clients;
- Oversee client program elements by managing execution teams;
- Active participation in the evolution of BEN and Research needs to better improve experience for clients;
- Provide strategic counsel and pitch recommendations to client;
- Lead account management team, displaying high standards of client care at all times and always providing helpful and friendly guidance;
- Provide new business support and help drive client growth;
- Day-to-day contact with clients regarding strategy and overall business;
- Lead meetings, ensuring attendance and participation, note taking, and record keeping;
- Inclusion of senior management with respect to client strategy;
- Partners with the Sales department in new sales activities;
- Coaches Account Management team in resolving escalated customer service issues;
- Ensures all Customer and Account Facing services are provided in a consistent and timely fashion;
- Develops strong relationships with key senior level and operational customers;
- Owns overall account satisfaction for the accounts serviced by the area;
- Resolves escalated customer service issues in conjunction with operations (claims, service, systems).
Requirements:
- Excellent negotiation, time management, and prioritization skills;
- Bachelor’s degree or higher in Marketing, PR, Communications, or related field strongly preferred;
- Experience in either a media buying agency or integrated marketing team preferred;
- Proficiency with Mac and MS Office required and CRM knowledge preferred;
- Flexible, committed, and punctual;
- 10+ years of experience in agency account management;
- Experience with Influencer account management strongly preferred;
- Strong customer service focus with an awareness of your impact on the client experience;
- Ability to lead and motivate your team;
- May require attendance at events or shoots outside of standard work schedule;
- Excellent written and verbal communication skills;
- Affinity/direct response marketing background is a plus;
- Bachelor’s degree in marketing, business/finance or related area;
- Computer literate; intermediate Word, Excel and PowerPoint skills;
- A minimum of 10 years of consultative account management experience.