Vice President, Client Services Job Description Template
Our company is looking for a Vice President, Client Services to join our team.
Responsibilities:
- Analyzes client policies in depth, offering consultative insight and recommendations to improve program management and goal attainment;
- Responsible for P&L for a client portfolio, including budgeting and reforecasting, and the achievement of defined revenue growth targets;
- Displays integrity at all times, demonstrates a sense of urgency to obtain results and responds well under pressure, is flexible;
- Identify, prioritize, and implement initiatives to improve client relationships that contribute to FanDragon’s business strategy;
- Attends internal meetings with sales, client services, meeting services, traffic and other key personnel to discuss project status as the need arises;
- Atypical working hours will be required at times, including weekends;
- Provides standard and customized reports to clients at specified intervals;
- Required to be available to work outside the company’s standard hours of operation when necessary;
- Review and report on resource levels, levels of efficiency, and productivity;
- Develop and deliver relevant and regular training on new products and features;
- Adheres to PhRMA, FDA, OIG and ACCME guidelines;
- Work across our business to ensure continuous business process improvements are implemented effectively;
- Define operational metrics and benchmarks to measure customer health (activation, adoption, usage, satisfaction, upsell, retention, etc.);
- Create a company-wide culture of Customer Success and align with Executive Team on key business objectives;
- Drive new business growth through expansion and up-sell initiatives.
Requirements:
- Strong oral and written communication skills;
- Valid driver’s license required;
- Strong attention to detail;
- Direct client interaction and advisory experience required;
- Bachelor’s Degree; Master’s Degree preferred;
- Ability to foster solid relationships with other teams across the business;
- Ability to work calmly under pressure, with a positive and solutions-based attitude;
- Ability to prioritize tasks and work streams based on a comprehensive understanding of our particular business strategy;
- 8+ years’ medical communication or clinician-focused healthcare marketing agency-side experience;
- Exceptional written and verbal communication skills;
- Ability to evaluate, cultivate, and secure new business opportunities;
- Experience in developing and implementing scientific communication strategies for emerging and marketed products;
- Understanding and empathy for local businesses;
- Entrepreneurial mindset with a strong work ethic;
- 5+ years in a management role, leading large teams.