Business Initiatives Consultant 3 Job Description Template
Our company is looking for a Business Initiatives Consultant 3 to join our team.
Responsibilities:
- Building models to estimate costs of customer remediation (if required);
- Maintain an awareness of the state of operational risk across the enterprise;
- Senior level consulting partnerships including delivery of findings and recommendations;
- Partner across functions, roles and sites as needed;
- Establish processes and procedures for operational risk efforts;
- Sizing estimates for systems fixes to remediate customer complaints;
- Synthesize data into a compelling story and influence Senior Leadership with recommendations to improve the customer experience;
- Providing insights, developing strategies, performing analytical support and/or solutions regarding a wide array of business initiatives;
- Identify issues, control gaps and remediation of both;
- Develop expertise on multiple systems of record across the enterprise;
- Establish relationships across the Enterprise Complaints Management Office;
- Perform highly complex activities related to customer experience, operation risk identification and identifying strategic solutions.
Requirements:
- 8+ years of experience in one or a combination of the following: project management, implementation, or strategic planning;
- 5+ years of commercial loan experience.